Our comprehensive process doesn’t start – or stop – with a claim.
Excellent claims management is more than a task or transaction—to add value to your business, we employ processes that start before a claim is made and continue afterward to identify innovative processes and best practices that prevent future claims and loss. With this proactive, consultative approach, we function as your strong advocate during traditional claims management while providing valued-added services that build more efficiency and less risk into your ongoing business practices.
We start with a unique system that accurately identifies the ongoing claims strategy that’s most appropriate for you–the right checkpoints and services, at the right time, in the right amount for your risk profile and claims history.
Excellent claims management is more than a task or transaction—it’s an constant, ongoing, circular process.”When dealing with active claims, our team emphasizes proactive communications with all involved parties to facilitate prompt, fair and cost-efficient resolutions. Cretcher Heartland’s extensive network can also help you tap expertise from top professionals in specialized disciplines for effective pre-claim and post-claim management, while helping you move claims to a quick and successful conclusion.
Before claims occur
We take a proactive role with a solid risk management strategy that can reduce your insurance costs and uncover ways to eliminate or reduce the impact of claims on your business. Our unique process accurately identifies a claims strategy appropriate for you–the right checkpoints and services for your risk profile and claims history.
During and after a claim
Sooner or later, claims inevitably occur, and you can depend on us for outstanding response and aggressive advocacy when they do. Our highly trained and experienced professionals are skilled in handling the most complex situations and we fully understand the impact that claims have on your loss experience and resulting insurance costs. We emphasize ongoing communications with everyone to reach prompt, fair and cost-efficient resolutions.